We want you to be completely satisfied with your purchase of our recovery-related products. If you are not entirely happy with your purchase, we’re here to help.
30-Day Return Policy:
You have 30 calendar days from the date of delivery to return an item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
How to Initiate a Return:
Please contact our customer support team at sales@pulserecovery.com.au to initiate the return process.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you on the return process, including any necessary shipping instructions.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.
Exclusions:
Certain items may not be eligible for a return, such as personalized or customized products. Please check the product description for any specific return restrictions.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at sales@pulserecovery.com.au