Our commitment to quality ensures that our products are built to last, and we back this commitment with a warranty to safeguard your purchase.
Warranty Duration:
For a period of one year from the date of purchase, we extend a warranty covering defects in material or workmanship. During this time, we will repair or replace your product or any necessary components, free of charge.
Warranty Exclusions:
This warranty does not cover:
a. Damage resulting from accidents, abuse, mishandling, or during transport;
b. Products taken outside of Australia or New Zealand;
c. Unauthorized repair attempts;
d. Use of units contrary to our care instructions;
e. Damage exceeding the original product cost;
f. Deterioration due to abnormal storage or safeguarding conditions at the client’s premises;
g. Failure to provide a dated proof of purchase; and
h. Products purchased from unauthorized retailers.
How to File a Claim:
To initiate a warranty claim, please follow these steps:
Reach out to our customer support team at sales@pulserecovery.com.au
Provide proof of purchase, along with a detailed description of the issue and relevant images.
Our team will assess your claim and guide you through the necessary steps, including any shipping instructions.
Resolution Process:
Upon approval of your warranty claim, we will either repair or replace the product or components, contingent upon product availability.
Return Shipping:
Customers are responsible for shipping the product to us for warranty service unless otherwise specified by our customer support team.
Important Reminder:
Retain your dated proof of purchase for warranty claims. This warranty is applicable only to products purchased from authorized retailers.
Should you have any queries or concerns about our warranty policy, feel free to contact our customer support team at sales@pulserecovery.com.au
This warranty policy is effective starting 1 January 2024 and is subject to modifications without prior notice.